Cancellation / No Show / Refund Policies

Overview

Payment Confirmation

The payment confirmation message will send to customer’s registered mobile number and/or email within 24 hours after the purchase is confirmed.

Cancellation and Refund

All Cancellations must be made in writing either by e-mail or by text. Cancellations by phone alone will not be honored. Cancellations must be in writing in order to clear up any miscommunications or misunderstandings. This policy is to avoid double booking errors or date / time change errors.

If you cancel less than 48 hours before your charter date or no show on the day of your charter you will be charged 100% of the activity rate.

Please be courteous and give us enough time to re-book the date and we will work with you.

A full 100% refund is due to the customer if cancellation occurs prior to 7 days before the reserved date(s) or for any cancellation resulting from double-booking errors, mechanical problems, inclement weather (captain’s discretion) or other act of God.

No refund is due to the customer if the customer cancels less than 2 day before the reserved booking date (s). Customer will be charged full activity amount,  if cancelled less than 48 hours prior to booked date. 

Weather Cancellations

If the weather on the day of your charter is too dangerous to go out to sea (Large Craft Warning, Named Storm, Gale Warnings, etc…) and the Captain or office cancels the trip there will be no charge. 

Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. Please allow a minimum of 45 days after your confirmation notification of the refund before check with your bank or credit card provider. After 30 days and your enquiry with the bank and/or credit card, if you still have not received your refund yet, please contact us at info@adventuresports.ae.

Discounted Sale items (if applicable)

Customers can claim refund only for the regular priced items only if the above conditions are met and unfortunately the sale items with discounted price cannot be refunded or changed.

Gifts

No return on gift vouchers after purchased and gift ticket can be changed as the service policy.

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